Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer
Read MoreIntercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer
Read MoreThe enterprise voice AI market is in the middle of a land grab. ElevenLabs and IBM announced a collaboration just
Read MorePresented by OutSystems After two years of flashy AI demos, rushed agent prototypes, and breathless predictions, enterprise technology leaders are
Read MoreThe public needs to know that scientists sometimes fail—and, in fact, failure is important. Below, Matt Kaplan shares five key
Read MoreQuitting your device isn’t a practical solution for most people. Here are some practical tips for creating boundaries around your
Read MoreResearch shows AI mentions on resumes have tripled in two years, but many universities continue to treat AI use as
Read MoreAI will move into everyday life through our smartphones. Artificial intelligence is moving into everything. It’s in the phone in
Read MoreMarketers have a growth opportunity with this increasing, overlooked segment. There’s a tremendous, ageless opportunity hiding in plain sight, but
Read MoreDavid Sacks has used up his days as Donald Trump’s AI and crypto czar. Speaking with Bloomberg on Thursday, the
Read MoreA federal judge has sided with Anthropic in its twisty legal battle with the Trump administration, awarding the tech company
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