The AI productivity paradox: Why AI is everywhere except in the productivity numbers
And how your organization can change that.
In December 2024, just as the AI hype was ramping up, my colleagues Nicole Radziwill, Todd McClees, and I warned in the Harvard Business Review that most enterprises were poorly positioned to benefit from the technology. Our point was that AI isn’t just a technology story. It’s a human story, and people need to be set up to succeed.
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